General Information
Do you have store locations?
Yes. The Fancy Paper stores are located at Pudu and Johor Baharu only. Each one is part The Fancy paper store, part unique gift shop, and all creative inspiration. We hope you'll visit us at the The Fancy Paper location nearest to you!
What does Notify When Available mean on the website?
The Notify When Available message displays when we are out of stock on an item. If you sign up with us you will be notified, you will get an email notification when that item becomes available.
Are your products recycled?
Much of our The Fancy Paper product is created using renewable energy sources, such as hydro power or wind power. Our Eco-White recycled paper made of 100% recycled content with 30% PCW is the base for our PS printed note sets, wrapping paper and gift bags. Our printers operate with reduced volatile organic compound (VOC) emission and recycle their ink waste. Many of our note sets and fine paper are handmade from renewable content, usually cotton or bark fiber. We are always looking for ways to enhance the eco-friendliness of our products and processes giving you beautiful, high quality green choices.
Have more questions about our products?
Check out our websites www.thefancypaper.com, which has information on many of our products, and commonly used The Fancy Paper terms.
Can I receive updates about The Fancy Paper?
Yes. Signup & Become our member in our thefancypaper.com websites to receive information on new products, promotions, in store events, and more. Click register at the Top right hand side of our website for becoming member.
Fancy Paper & Board
Are all the papers the same weight?
No. We carry a variety of paper weights from 80gsm to 260gsm. Text weight and cover weight are two of the most common paper types you'll find in our fancy paper & board collection.
Which paper weight is heavier - cover or text?
Text weight paper is thinner and great for using in an inkjet printer for newsletters and letterhead. Cover weight paper is thicker, making it ideal for card making, scrapbooking and craft projects. Some printers can also accommodate cover weight paper.
You have so many white papers - how are they different?
Here are our white papers in order from the lightest/brightest white to the creamiest white (deepest color):
White - the brightest white paper we carry
Thi White - a standard white paper with 100% recycled content and 30% post-consumer waste
Ivory White - a creamy paper, also referred to as ivory paper
Can I print on your papers?
Yes. Many of our fancy papers can go through a printer. In general, text weight paper is the easiest to print at home, available in A4,A3,A3+ & Big sheet text weight paper. We recommend test printing small quantities before attempting print templates and print at home instructions to help you achieve the best results.
Can I get paper samples?
Yes. We will supply samples of a specific paper color for a small fee. To request a sample, please Contact us or Email to [email protected]
Are your papers eco-friendly?
Our entire line of solid cards, envelopes and paper is produced without elemental chlorine (PCF), by mills that practice responsible, sustainable forestry as certified by objective 3rd parties. We have nearly completed the transition to make our entire line of exclusive solid colors with recycled content containing at least 30% PCW (post-consumer waste). We also donate, reuse, and recycle all of our scrap paper.
Do you offer discounts for purchasing large quantities of paper?
Yes. With our Bulk Discount Program, you can receive discounted pricing at certain quantities for regular price, solid color The Fancy Paper items in the specific product categories.For more detail Please contact us.
Is you color palette just for solid paper and envelopes?
No. Our The Fancy Paper color palette extends into many of our products - favor boxes, wrapping paper, satin ribbon, office and organization products
Order Information
Oops! I forgot one thing on my order - can I add onto it?
Once our system receives your order it is immediately transferred to our warehouse shipping team, at which point we are unable to make any changes to the order. However, if we are notified of a requested change early enough and are able to catch your order, we may be able to cancel the order so that you can place a new order with your desired changes. Our shipping team processes orders as quickly as possible, so please be sure to contact our customer service team immediately if you need to change or cancel an order.
How long does it take to process my order?
While we strive to process all orders as quickly as possible, please be aware that our standard turn around time is three business days, plus shipping time. All orders processed after 12 p.m. central standard time will be processed the next business day. Custom printing and embosser orders follow their own production time schedule as described on the custom printing terms and conditions page or embosser plate product pages.
Can I order by telephone?
Yes. To place orders by telephone, call 03-9226 2929 ( Pudu Outlet ) / 016-215 7403 (JB Outlet) .
Will I receive an order confirmation via email?
Yes. If you provide your email address when placing an order, we will send you an email message confirming your order within a few hours.
Shipping Information
What shipping method do you use?
We ship using Skynet and DHL . When placing your order, please be sure to use a shipping address where we deliver.
Can I ship a gift to someone?
Yes. You may choose to have the items you purchase delivered to another residence. Enter the shipping address of the gift recipient upon check out, and check the box that specifies that you do not want an invoice included in your order.
Payment Information
Can I use a Pay Pal?
No We not accept Pay Pal form of payment already.
Can I use Direct Banking to Make Payment ?
Yes. We accept Direct Banking into our Company Bank Account. Note After make banking please send Bank Slip through email to us for confirming your Order Process ASAP.
Can We get Refund if We cancel The Order ?
No. We don't refund any payment direct or indirect to our Bank Account , but Just in case if the order you paid is out of stock then you can get goods exchange with other goods.I