CUSTOMER SERVICE
Customer Service
Thank you for visiting www.thefancypaper.com.
Please send all questions and/or comments to:
E-mail : thefancypaperstore@gmail.com
Phone : 03-31678929 / 016 332 8929
Hours : Monday ~ Friday : 8.30 am - 12.00 pm
1.00 pm - 5.30 pm
Saturday : 8.30 am -12.30 pm
We will respond to all phone inquiries and Email within 24 hours or the next business day.
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
We strive to present the most recent, most accurate, and most reliable information on our Web site at all times.
However, there may be occasions when some of the information featured on www.thefancypaper.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
At www.thefancypaper.com, we go out of our way to select the kind of distinctive merchandise for which the thefancypaper name is recognized. Please understand that many of our featured items are selected in limited quantities and, because of their limited availability, their stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the Web site again. When an item featured on thefancypaper.com is no longer in stock, we make every attempt to remove that item from the Web site in a timely manner.
We accept credit card payments only for orders placed through our website. Please contact customer service if you have any further questions.
If there are items on your order that are not immediately available to ship to you, we will back order the out of stock item(s) and ship the rest of your order right away. We will contact you via email to inform you that one or more items have been back ordered and to provide you with an estimated restock date. Should you have any questions concerning the availability of a particular item, please contact us. We are also happy to assist you in finding alternative options for out of stock items.
